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Support email
Write to support@versionzcorp.com from your work address. Include your company and the request number so the request can be routed without a round trip.
MigrateIQ · Support
MigrateIQ support
Versionz Corporation Private Limited provides support for MigrateIQ to every customer who has purchased or installed it through Microsoft AppSource or the Azure Marketplace.
Last updated 27 September 2026
Support channels
How to reach the support team.
One email address, one request form, and published hours. Every request is acknowledged and tracked against the response targets below.
Support request form
Use the form on this page to submit a request with the environment type, the request number, and a description of what happened.
Support hours (IST)
Monday to Friday, 09:30 to 18:30 India Standard Time (IST, UTC+5:30), excluding Indian public holidays. Requests raised outside these hours are picked up on the next business day.
Raise a request
Submit a support request.
Tell us which environment is involved, the request number of the migration, and what you expected to happen. The more precise the description, the faster the first response.
Response targets
Severity levels and target first-response times.
Severity is set from business impact, not from how the request arrives. Versionz confirms the severity in the first response and will tell you if it differs from the one you assigned.
| Severity | Definition | Target first response | Raise it via |
|---|---|---|---|
| Critical (Severity 1) | Unavailable, or every migration fails, with no workaround. A go-live, cut-over, or production data load is blocked. | 4 business hours | Email, plus escalation contact |
| High (Severity 2) | A migration fails or stops part-way for one environment, module, or data item, and no workaround is practical. | 8 business hours | Email or request form |
| Normal (Severity 3) | A minor defect, a question about loading order, mapping, or configuration, or a feature request. Normal operation continues. | 2 business days | Request form |
What a first-response target means
The times above are targets for the first substantive response during published support hours, measured from when the request reaches support@versionzcorp.com or the form. They are not resolution times: a fix depends on the cause, and on the Microsoft platform where the cause sits outside MigrateIQ.
Resources
Documentation, FAQs, and release notes.
Most questions are answered before a request is needed. Documentation and release notes are issued to licensed customers on request while the public library is being published.
Product documentation
Registering environments, copying between environments and companies, loading files, and sequence templates.
Documentation - available on requestFrequently asked questions
The questions raised most often about loading order, failed records, and environment access.
Read the FAQs
Release notes
What changed in each release, including new migration capabilities and fixes.
Release notes - available on requestFAQs
Support FAQs
Not covered here? Email support@versionzcorp.com or use the request form above.
Ask a questionHow do I raise a support request?
Email support@versionzcorp.com or use the support request form on this page. Include your company, the environment type, the request number of the migration if there is one, and what you expected to happen.
What are the support hours?
Monday to Friday, 09:30 to 18:30 India Standard Time (IST, UTC+5:30), excluding Indian public holidays. Requests raised outside these hours are picked up on the next business day.
What information should I include in a support request?
The request number of the migration (for example REQ00012), the source and target environments and companies, the module or data item that failed, the level it stopped at, the message shown against it, and screenshots where they help. It shortens the first response considerably.
My migration finished as Partially succeeded. Is that a defect?
Usually not. Partially succeeded means the migration ran to completion but some records or data items were rejected, most often because a required value was missing or a referenced record did not exist in the target. The per-item results show the counts and the destination system's own message for each one. Raise a request if the message is unclear or the rejection looks wrong.
A level shows Not run. What happened?
When stop on error is enabled, a failure in one level prevents later levels from loading, so that data is never created on top of data that is missing. The levels that never started are shown as Not run. Fix the cause in the failed level and start a new migration.
Does Versionz need access to my Dynamics 365 environment to help?
Usually no. Most requests are resolved from the migration history and results already available to us. If access is genuinely needed, we ask for it in writing, scoped to the specific environment and time window, and you grant it from your own tenant.
Can support recover data after a migration into the wrong environment?
No. A migration creates and updates records in the target environment and cannot be reversed by support. Confirm the target environment and company before starting, take your own backups, and treat production targets with particular care. Contact us as early as possible and we will help you assess what was written.
How do I report a security vulnerability?
Email support@versionzcorp.com with the details, the affected environment, and steps to reproduce, and mark the subject SECURITY. Please do not raise security issues through the public support form or any public channel. Versionz acknowledges a security report within 1 business day and confirms the assessment within 5 business days.