Support email
Write to support@versionzcorp.com from your work address. Include your company and environment type so the request can be routed without a round trip.
Versionz ProductSUPPORT
CompareIQ support
Versionz Corporation Private Limited provides support for CompareIQ to every customer who has purchased or installed it through Microsoft AppSource or the Azure Marketplace.
Last updated 4 September 2026How to reach the support team.
One email address, one request form, and published hours. Every request is acknowledged and tracked against the response targets below.
Support request form
Use the form on this page to submit a request with the environment type, subject, and a description of what happened.
Support hours (IST)
Monday to Friday, 09:30 to 18:30 India Standard Time (IST, UTC+5:30), excluding Indian public holidays. Requests raised outside these hours are picked up on the next business day.
RAISE A REQUEST
Submit a support request.
Tell us which Dynamics 365 environment is involved and what you expected to happen. The more precise the description, the faster the first response.
RESPONSE TARGETS
Severity levels and target first-response times.
Severity is set from business impact, not from how the request arrives. Versionz confirms the severity in the first response and will tell you if it differs from the one you assigned.
| Severity | Definition | Target first response | Raise it via |
|---|---|---|---|
| Critical (Severity 1) | Unavailable, or every comparison run fails, with no workaround. A go-live, cutover, or production release is blocked. | 4 business hours | Email, plus escalation contact |
| High (Severity 2) | A comparison layer, scheduled run, or report fails for one environment or entity, and no workaround is practical. | 8 business hours | Email or request form |
| Normal (Severity 3) | A minor defect, a usage or configuration question, or a feature request. Normal operation continues. | 2 business days | Request form |
What a first-response target means
The times above are targets for the first substantive response during published support hours, measured from when the request reaches support@versionzcorp.com or the form. They are not resolution times: a fix depends on the cause, and on the Microsoft platform where the cause sits outside CompareIQ.
RESOURCES
Documentation, FAQs, and release notes.
Most questions are answered before a request is needed. Documentation and release notes are issued to licensed customers on request while the public library is being published.
Product documentation
Setup, environment connection, comparison layers, scheduled runs, and report interpretation.
Frequently asked questions
The questions raised most often about environments, comparison layers, and scheduling.
Release notes
What changed in each release, including new comparison capabilities and fixes.
FAQS
Support FAQs
How do I raise a support request?
Email support@versionzcorp.com or use the support request form on this page. Include your company, the environment type (F&O or CE), the comparison run reference if you have one, and what you expected to happen.
What are the support hours?
Monday to Friday, 09:30 to 18:30 India Standard Time (IST, UTC+5:30), excluding Indian public holidays. Requests raised outside these hours are picked up on the next business day.
What information should I include in a support request?
Your Dynamics 365 environment type and tier, the comparison layer used (Form, Data Entity, F&O Table, or CE Table), the run identifier or timestamp, the exact error message, and screenshots where they help. It shortens the first response considerably.
Does Versionz need access to my Dynamics 365 environment to help?
Usually no. Most requests are resolved from the run history and reports already available to us. If access is genuinely needed, we ask for it in writing, scoped to the specific environment and time window, and you grant it from your own tenant.
How do I report a security vulnerability?
Email support@versionzcorp.com with the details, the affected environment, and steps to reproduce, and mark the subject SECURITY. Please do not raise security issues through the public support form or any public channel. Versionz acknowledges a security report within 1 business day and confirms the assessment within 5 business days.
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